For all exchanges, please send us a copy of the failed lab microbial snapshot test performed by the following internationally recognized lab, after submitting to the lab 1 of the 20 capsules purchased within 7 days of receipt.

Kindly ship the test results to us along with the 19 unused probiotic capsules, using the most inexpensive shipping method that comes with a tracking number please.


We are not able to offer refunds for any reason. We will however, ensure that we provide you with exactly what you have paid for, since the probiotics can potentially perish in extreme heat or direct sunlight during the shipping process.